Epson Malaysia Warranty Terms and Conditions

Posted by Ken Tai on

1. Epson hereby warrants that the product you have purchased (“Product”) is free from manufacturing defects that would substantially affect the function of the Product under normal installation and use during the Warranty Period subject to these terms and conditions. It is a condition that you are responsible for retaining information relating to the proof of date of purchase, which is required in order for Epson to fulfill this warranty.

2. The duration of this warranty (“Warranty Period”) is as follows:

Type of Product

Purchase Date

Warranty Period

Scanners

A4

-

12 months Carry-In Warranty

A3

-

12 months Onsite Warranty
(Next Business Day)

Inkjet Printers

Inkjet (ink cartridges), PictureMate

-

12 months Carry-In Warranty

B510DN

-

12 months Carry-In Warranty

Workforce Pro Series (E.g.: WP series)

-

12 months Carry-In Warranty

Workforce WF Series (WF-5111 & WF-5621)

-

12 months Carry-In Warranty

WF-C5290 & WF-C5790

-

12 months Onsite Warranty
(Next Business Day)

Workforce WF Series (WF-6091)

-

12 months Onsite Warranty
(Next Business Day)

Workforce Pro WF-R8591

-

12 months Onsite Warranty
(Next Business Day)

Workforce Pro WF-C869R

-

12 months Onsite Warranty
(Next Business Day)

WF-C579R

-

12 months Onsite Warranty
(Next Business Day)

Workforce Enterprise WF-C20590

-

12 months Onsite Warranty
(Next Business Day)

Workforce Enterprise WF-C17590

-

12 months Onsite Warranty
(Next Business Day)

Epson Mobile Printer

Workforce WF-100

-

12 months Carry-In Warranty

A3 size (WF-7xxx series)

-

12 months Onsite Warranty
(Next Business Day)

Inkjet Label Printer

GP-C830, GP-M830, TM-C7510G, C3510, C3400 SERIES

On or before 31st Aug 15

12 months Carry-In Warranty

1 Sep 2015 onwards

12 months Onsite Warranty
(Next Business Day)

L Series Ink Tank System Printers

L100, L110, L200

-

12 months or 15,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L210

-

12 months or 15,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L120, L220

15th Jun’15 – 24th Jan’16

12 months or 15,000 pages Carry-In Warranty, whichever is earlier from the date of purchase. (+1 year if register online)

25th Jan’16 onwards – 31st March’16.

24 months or 15,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

1st April’16 onwards

24 months or 20,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L300, L350, L355, L550, L555

-

12 months or 30,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L310, L360, L365, L455, L565

15th Jun’15 – 24th Jan’16

12 months or 30,000 pages Carry-In Warranty, whichever is earlier from the date of purchase. (+1 year if register online)

25th Jan’16 onwards

24 months or 30,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L1110, L3110, L3150

-

24 months or 30,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L3116, L3156, L5190

-

24 months or 30,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L380, L605

-

24 months or 50,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L385, L485, L405

-

24 months or 30,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L1455

-

24 months or 80,000 pages Onsite Warranty, whichever is earlier from the date of purchase.

L655

15th Jun’15 – 24th Jan’16

12 months or 50,000 pages Carry-In Warranty, whichever is earlier from the date of purchase. (+1 year if register online)

25th Jan’16 onwards

24 months or 50,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L4150, L4160

-

24 months or 30,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L6160, L6170, L6190

-

24 months or 50,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L800, L805, L850

1st May 2015 onwards

12 months or 3000 pages Carry-in Warranty, whichever is earlier from the date of purchase.

L1300

15th Jun’15 – 24th Jan’16

12 months or 30000 pages Carry-In Warranty, whichever is earlier from the date of purchase. (+1 year if register online)

25th Jan’16 onwards

24 months or 30,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

L1800

On or Before 30th April 2015

12 months or 30000 pages Onsite Warranty, whichever is earlier from the date of purchase.

1st May 2015 onwards

12 months or 9000 pages Onsite Warranty, whichever is earlier from the date of purchase.

M100, M200

15th Jun’15 – 24th Jan’16

12 months or 50000 pages Carry-in Warranty, whichever is earlier from the date of purchase. (+1 year if register online)

25th Jan’16 onwards

24 months or 50,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

M200

1st Oct’18 onwards

48 months or 50,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

M1100, M1120, M2140

1st Oct’18 onwards

48 months or 50,000 pages Carry-In Warranty, whichever is earlier from the date of purchase.

Disc Producer

Epson PP50, PP100,

 

12 months Onsite Warranty
(Next Business Day)

PP100N series

Dot Matrix Printers

LQ310

On or Before 30th Sept’15

12 months Carry-In Warranty

1st Oct’15 onwards

12 months Carry-In Warranty (+2 years if register online)

All model except DFX9000

-

12 months Carry-In Warranty

DFX9000

-

12 months Onsite Warranty
(Next Business Day)

Point of Sale (POS) Products

All TM series model (except models listed below)

On or Before 30th Sept 2012.

12 months Carry-In Warranty

1st October 2012 onwards

24 months Carry-In Warranty

TM-I series (T70-i, T88V-i)

-

12 months Carry-In Warranty

TM-P20 & P80 -Mobile Printer

M30 POS Printer

TM-L series

Dot Matrix (Passbook Printer)

PLQ model series

-

12 months Onsite Warranty
(Next Business Day)

Projectors

All models (except EB-G series, EB-Z, EB-L series and Home Projector)

-

24 months Carry-In Warranty (for main unit). Lamp Warranty is 1 year or 1000 hours whichever comes first.

EB-G series, EB-Z series

On or Before 30th Sept 2014

24 months Onsite Warranty (Next Business Day) (for main unit). Lamp Warranty is 1 year or 1000 hours whichever comes first.

1st October 2014 onwards

36 months Onsite Warranty (Next Business Day) (for main unit). Lamp Warranty is 1 year or 1000 hours whichever comes first.

EB-L1100U, L1200U, L1405U, L1505 series L25000U, EB-700U, EB-L1755UNL, EB-1715SNL & EB-1515SNL

-

36 months Onsite Warranty or 20,000 hours whichever comes first.
(Next Business Day)

EB-1470Ui & EH-LS100

-

36 months Onsite Warranty or 12,000 hours whichever comes first.
(Next Business Day)

EV-105 (LightScene)

-

36 months Onsite Warranty or 20,000 hours whichever comes first.
(Next Business Day)

EH-LS10500

-

24 months Onsite Warranty (for main unit). Laser light source warranty is 1 year or 20,000 hours whichever comes first.

Home Theatre Projector (EH-TW5350, TW5650, TW6700 & TW8300)

-

24 months Carry-In Warranty (for main unit). Lamp Warranty is 1 year or 1000 hours whichever comes first.

Document Camera (ELP-DC06, DC11, DC13, DC20 & DC21)

-

12 months Carry-In Warranty

Moverio BT300

-

12 months Carry-In Warranty

Projector lamps (for all model except EH-LS10000 & EB-L series)

-

12 months or 1000 hours of usage, whichever is earlier from the date of purchase.

Projector lens (for all model except (EH-LS10000 & EB-L series)

-

  • Follow Main Unit standard warranty. (if bundle in main unit at the point of purchase) OR
  • 12 months Carry-In Warranty for separate purchase.

Laser Printers

Mono Laser Printer - A4 size

-

12 months Carry-In Warranty

Multifunction Mono Laser - A4 size

Mono Laser Printer - A3 size

12 months Onsite Warranty
(Next Business Day)

Color Laser Printer (C2900N, C300DN, C500DN, C9300N)

-

12 months Onsite Warranty
(Next Business Day)

Multifunction Color Laser Printer (CX37DN)

LabelWorks

LW300, LW-K200, LW400, LW-K400, LW700, LW600P, LW900P, LW-Z900FK, LW-1000P, LW-Z700FK, LW-Pro100

-

12 months Carry-In Warranty

Optional Products

Auto Document Feeder, Duplex Unit, Paper Cassette Unit, Interactive Pen, Network interface Card, 3D Glass, LENS, Projector Wireless LAN Unit.

-

12 months Carry-In Warranty from the date of purchase.

Large Format Printers

Photo / Graphic

SC-P407, P607, P807

-

12 months Onsite Warranty
(Next Business Day)

SL-D700, D3000 series

 

SC-P5000, P6000, P7000, P8000, P9000, SC-P10070, P20070

24 months Onsite Warranty
(Next Business Day)

SC-T3270, T5270, T7270, T5270D, T7270D

SC-T3130, T3130N, T5130, T3430, T5430

-

36 months Onsite Warranty (Next Business Day)

Textile

F2130, F6270, F7270, F9270, F9330

12 months Onsite Warranty
(Next Business Day)

Signage

SC-B6070, B9070

12 months Onsite Warranty
(Next Business Day)

S40670, S60670, S80670

24 months Onsite Warranty
(Next Business Day)

Please note that the Warranty Period stated above applies to products purchased in Malaysia and Brunei only. Products purchased in Malaysia shall be eligible for warranty services in Malaysia only while products purchased in Brunei shall be eligible for warranty services in Brunei only. Please contact our Careline at Toll Free No: 1800-81-7349 for further assistance or clarifications.

3. Epson will only be liable, at its sole discretion, to repair the Product, provide parts for the repair of the Product, replace the Product with a refurbished unit, replace the Product with a new or refurbished unit of at least equal functionality or require you to return the defective Product to an authorized service provider during the Warranty Period. All decisions made by Epson in respect of the product shall be final and conclusive and you agree to be bound by such decisions. Any defective Product or part thereof replaced shall become the property of Epson.

4. This warranty shall be rendered null and void if:

a. The Product is damaged (i) in transit, (ii) by vermin/insects, (iii) through the spillage of liquid, (iv) through any other improper use or mishandling by you after the purchase of the Product; and/or (v) as a result of natural disasters or other acts of God;

b. The Product is installed, maintained, operated or used other than in accordance with the instructions provided by Epson in relation to the Product;

c. The Product is altered, modified, serviced or repaired by a party not authorized by Epson;

d. The Product is used in conjunction with non-genuine Epson consumables, including but not restricted to third party ink cartridges, ribbon cartridges, toner cartridges, refill kits, continuous ink systems, non-genuine media or any other such products; or

e. The warranty Card is lost, damaged or has been tampered with.

5. This warranty does not apply to:

a. Transportation, delivery and/or incidental costs incurred in the fulfillment of this warranty;

b. Maintenance kits and parts requiring replacement due to normal wear and tear, corrosion, rust or stain or accessories (e.g. remote controls, cables, etc.) and components which are designed to be non-reusable (e.g. fuses, etc.);

c. Consumables and/or accessory parts used in relation to the Products, including but not restricted to printer cartridges, print media, etc.;

d. Products for which the model or serial number has been tampered with removed, altered or obliterated from the Product;

e. Defects or damage caused by the use of or interaction with third party accessories, optional products or consumables in conjunction with the Product; and

f. Defects or damage arising from computer virus attacks.

6. Except as set forth above, there are no other express or implied warranties whether written or oral by any other party in respect of the Product that shall be binding on Epson.

7. This warranty is only valid in relation to Products installed and used in the country of purchase and shall not extend to any Products not supplied by Epson's authorized distributors and retailers in that country.

8. By registering this warranty with Epson, you hereby acknowledge that you are informed and are aware of your rights and liabilities under the relevant laws governing the purchase and use of the Product. Any implied warranties, conditions of merchantability, or fitness for a particular purpose are disclaimed to the fullest extent permitted by law, and where they are imposed by law, they shall be limited to the Warranty Period or the shortest period possible under operation of such law.

9. To the fullest extent permitted by law, Epson and/or their holding, subsidiaries, affiliates, authorized distributors, dealers and retailers shall not be liable to the Customer for any special, incidental, indirect or consequential loss or damages whatsoever (including without limitation, damages for loss of data, revenue, business, profits, goodwill or contracts, business interruption, loss of business information, or any other pecuniary loss), costs, expenses or other claims for compensation howsoever arising (whether in contract, tort or otherwise) from the use of the Product.

10. If any provisions of this warranty are judged to be illegal or unenforceable, those provisions shall be severed from this warranty and the continuation in full force and effect of the remaining provisions shall not be prejudiced. Epson reserves the right to amend or modify the terms and conditions of this warranty without prior notice to you.

11. The terms and conditions of this warranty are governed by the laws prevailing in the country of purchase and any dispute arising thereto is subject to the jurisdiction of the relevant courts of the country of purchase.

Epson Printer Supplies Standard Warranty Terms and Conditions

1. Warranty validity period for ink cartridges and ribbons are seven (7) days from the date of purchase.

2. Warranty validity period for other type of Epson supplies (toner, process unit) is thirty (30) days from the date of purchase.

3. Warranty claim is only valid if the Epson supplies have not exceeded the expiry date stated on the packaging.

4. Claim exceeding the above specified warranty period will be allowed in cases of bulk purchase by End-users (more than 3 units of the same type of supply).

5. Please contact Epson Careline Toll Free No: 1800-81-7349 for more information on claim procedure.


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